Urban Concepts is recognised as the Development Communication Specialists. We are first and foremost urban planners that specialise in communications. Our planning knowledge ensures that we confidently explain your development projects and their statutory framework to integral stakeholders. Our strategic approach ensures community sentiments are captured, gauged and addressed creating the smoothest possible passage for project approval and completion.
The old approach of flying under the radar, staying low and saying as little as possible simply doesn’t work. Today we are having to manage an informed and connected community. Social media platforms mean there is more information available at our fingertips than ever before. If you are not the one talking actively about your project and controlling the message, then you are leaving the door open for someone else to start a conversation which may not be what you want to be saying.
We start each project by preparing a communication plan that addresses the unique sensitivities of the project and prescribes tailored messaging to strategically position the project within the community. Once a sound communication strategy is in place, we undertake a pro-active consultation process as part of a coordinated program.
“Urban Concepts oversaw easily the most effective community consultation process that I have been involved with. A highly detailed, yet easily understood communication plan was prepared and executed achieving the project objectives.”
Scott Soutar, Station Manager
“This was not an easy project give the peculiarities of the scope of work (from a condition of consent on a Park 3A Concept Plan approval) but Urban Concepts dealt professionally with the process to deliver a high standard Consultation Report with recommendations to be made to Council – I would have no hesitation hiring Urban Concepts again.”
Majorie Ferguson, Senior Strategic Planner, City of Canada Bay
‘Belinda and her team were extremely helpful in the preparation and execution of our Heart of Willoughby Community Consultations from preparing invitations, agendas, newsletters, presentations and surveys. With the help of Urban Concepts we were able to run 5 consultations over 3 days including 3 site walks. Facilitation of the events went very smoothly and the community was also very appreciative of the information being provided to them. The Consultation Report is extremely in depth and well executed. Their professionalism, advice and experience is truly invaluable.’
Stephen Abolakian, Managing Director, Hyecorp Property Group
“Urban Concepts undertook a successful consultation program for a complex and controversial urban renewal project within an established area. A targeted program appropriate for the circumstances was development and implemented and contributed to a successful outcome.
The consultation informed the community and brought out issues of concern that needed to be considered and addressed in the application. Urban Concepts created an environment for constructive community and stakeholder participation in sometimes difficult and hostile circumstances. The approach was professional at all times.”
EG Funds Management
Mark Sykes, Planning and Design Director
‘Urban Concepts were very supportive in the lead up and implementation of our New Rose Community Consultation Event. Urban Concepts managed to successfully navigate attendees along a major arterial road throughout the site walk. The presentation was facilitated by Belinda, who was able to clearly & effectively communicate a complex planning process to the attendees. This no doubt played a pivotal role in gaining the community on side. We look forward to working with the Urban Concepts Team in the future.’
Stephen Abolakian, Managing Director, Hyecorp Property Group
“Urban Concepts worked with our project team to develop a series of community consultation processes, including site open days, a project website, newsletters and facilitated consultation meetings. While inevitably not everyone agreed with PAC’s redevelopment plans, the consultation processes allowed us to listen to people’s concerns and make some significant amendments which improved the final result. Urban Concepts summarised the consultations into a written report which was included in our development application.
The work that Urban Concepts did contributed significantly to this positive outcome. We would be happy to work with you again on a similar project.”
Paul Sadler, CEO Presbyterian Aged Care
‘The community consultation process that Urban Concepts facilitated for South Pacific Private succeeded in educating and informing the community of our development plans, and was key to opening up these very important lines of communication. It allowed local residents the opportunity to voice their thoughts and concerns around the project and to be heard. Indeed, the consultation allowed SPP and our architects to take these comments into account when making design modifications.’
Lorraine Wood, Owner, South Pacific Private
‘Urban Concepts were engaged by LEDA Holdings as the communications consultant on the Bankstown Business Estate Project. The project required a complex consultation process in compliance with the Airport Acts 1996. This included consultation with the public, stakeholders and multiple government agencies at Local, State and Federal level. The team at Urban Concepts managed the entire consultation process and we found them to be efficient, knowledgeable and met all regulatory requirements. They provided regular detailed reporting throughout the multiple staged consultation process. I have no reservations in recommending Urban Concepts on similar roles.
Joesph Oh, Development Manager, LEDA Holdings
“Urban Concepts were engaged by Campsie RSL Club to manage the community consultation of their Redevelopment Masterplan. Urban Concepts had a structured approach to the consultation undertaken to ensure that all stakeholders and members of the community were well informed through a transparent and accessible consultation process. The consultation process was well supported by Urban Concepts understanding of the specific planning requirements for the site. The reporting provided by Urban Concepts was thorough and provided clear outcomes of the process”.
Bridget Allen, Project Manager, Cerno Management